Terms & Conditions, Refund Policy, Pricing & Promotion Policy.
Last Update: January 2023
Welcome to FlyFreelancer.com.
The following terms of service (these "Terms of Service"), govern your access to and use of the FlyFreelancer website and mobile application, including any content, functionality and services offered on or through www.flyfreelancer.com or the FlyFreelancer mobile application (the "Site") by FlyFreelancer International Ltd. (#13 kantary , Tripoli, Libya). FlyFreelancer International Ltd. and its subsidiaries are collectively referred herein as "FlyFreelancer " "we" or "us" and “you” or “user” means you as an user of the Site.
Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Terms of Service and FlyFreelancer Payment Terms, found here (“Payment Terms”), which is incorporated herein by reference. You further acknowledge, you have read and understood our Privacy Policy, found here. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein.
This Site is offered and available to users who are at least 18 years of age and of legal age to form a binding contract. If you are under 18 and at least 13 years of age, you are only permitted to use the Site through an account owned by a parent or legal guardian with their appropriate permission. If you are under 13 you are not permitted to use the Site or the FlyFreelancer services. By using the Site, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site
Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting a request here.
The original language of these Terms of Service, as well as all other texts throughout the Site, is English. FlyFreelancer makes this translation available for convenience only. In case of conflicts between the original English version and any translation, the English version shall prevail.
Key Terms
Buyers are users who purchase services on FlyFreelancer.
Business Account is a collaborative Buyer account, created via FlyFreelancer Business, as detailed on FlyFreelancer Business Terms of Service (available here).
Business Account Team Member or Team Member is any user that is invited or uses a Business Account.
Custom Offers are exclusive proposals that a Seller can create in response to specific requirements of a Buyer.
Custom Orders are requests made by a Buyer to receive a Custom Offer from a Seller.
Proposals® Extras are additional services offered on top of the Seller’s Proposals for an additional price defined by the Seller.
Proposals® Packages allow Sellers to offer services in different formats and prices. Packages can include upgrades, which lets Sellers price their service for a basic price of over $5.
Proposals® Page is where the Seller can describe their Proposals and the Proposals’s terms, and the Buyer can purchase the Proposals and create an order.
Proposals® / Proposals® are services offered on FlyFreelancer .
Logo Design is an original design for a logo uploaded by a Seller through the FlyFreelancer Logo Maker.
Logo Maker is the automated logo design tool offered by FlyFreelancer to users as further explained in these Terms of Service.
Order Page is where Buyers and Sellers communicate with each other in connection with an ordered Proposals.
Orders are the formal agreements between a Buyer and Seller after a purchase was made from the Seller’s Proposals Page.
Sellers are users who offer and perform services through Proposals or through the Logo Maker on FlyFreelancer .
Overview (Main terms, in a nutshell)
Only registered users may buy and sell on FlyFreelancer . Registration is free. In registering for an account, you agree to provide us with accurate, complete and updated information and must not create an account for fraudulent or misleading purposes. You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account.
Proposals on FlyFreelancer may be offered at a base starting price of $5. Some Proposals are offered at a base price of more than $5 as determined by the Seller.
Buyers pay FlyFreelancer in advance to create an order (see Payment Terms).
Orders are purchased through the Order button found on a Seller’s Proposals page or through a Custom Offer.
For fees and payments please read the Payment Terms
Sellers must fulfil their orders, and may not cancel orders on a regular basis or without cause. Cancelling orders will affect Sellers’ reputation and status.
Seller's gain account statuses (Levels) based on their performance and reputation. Advanced levels provide their owners with benefits, including offering services for higher prices through Proposals Extras, or selling their Proposals in multiples.
Users may not offer or accept payments using any method other than placing an order through FlyFreelancer .com.
When purchasing a Proposals, Buyers are granted all rights for the delivered work, unless otherwise specified by the Seller on their Proposals page. Note: some Proposals charge additional payments (through Proposals Extras) for Commercial Use License. See our “Ownership” and “Commercial Use License” sections below for more information.
FlyFreelancer retains the right to use all published delivered works and Logo Designs for FlyFreelancer marketing and promotion purposes.
We care about your privacy. You can read our Privacy Policy here.
Users undertake to comply with FlyFreelancer’s Community Standards, which are a set of behaviour rules and guidelines, applicable to the FlyFreelancer community and marketplace in addition to these Terms of Service, as updated from time to time.
FlyFreelancer offers its users the Logo Maker, which allows certain Sellers to offer various original logo designs for Buyers to adjust and customise per their own specific needs, using special automated design tools. Through the Logo Maker, Buyers purchase full commercial use rights to the Logo Design embedded with their brand name.
SELLERS
Basics
Sellers create Proposals on FlyFreelancer to allow Buyers to purchase their services.
Sellers may also offer Custom Offers to Buyers in addition to their Proposals.
Each Proposals you sell and successfully complete, accredits your account with a revenue equal to 80% of the purchase amount.
FlyFreelancer accredits Sellers once an order is completed. See our "Orders" section below for a definition of a completed order.
For more information about receiving payments, fees and taxes see the Payment Terms.
Sellers may not promote their Proposals or any FlyFreelancer content via the Google Ads platform.
The Seller's rating is calculated based on the order reviews posted by Buyers or Business Account Team Members. High ratings allow Sellers to obtain advanced Seller levels (see Levels below). In certain cases, exceedingly low ratings may lead to the suspension of the Seller’s account.
For security concerns, FlyFreelancer may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behaviour reported by other users, or associating multiple FlyFreelancer accounts to a single withdrawal provider.
Sellers are responsible for obtaining a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.
Proposals®
Sellers are allowed to post a select amount of active Proposals based on their Level status.
7 Proposals for Sellers without a Level status.
10 Proposals for Level 1 Sellers.
20 Proposals for Level 2 Sellers.
30 Proposals for Top Rated Sellers.
Proposals created on FlyFreelancer are User Generated Content.
Proposals and/or users may be removed by FlyFreelancer from the Site for violations of these Terms of Service and/or our Community Standards, which may include (but are not limited to) the following violations and/or materials:
Illegal or Fraudulent services
Copyright Infringement, Trademark Infringement, and violation of a third party's terms of service reported through our Intellectual Property Claims Policy found here
Adult oriented services, Pornographic, Inappropriate/Obscene
Intentional copies of Proposals
Spam, nonsense, or violent or deceptive Proposals
Proposals misleading to Buyers or others
Reselling of regulated goods
Offering to prepare academic works on behalf of Buyers
Exceedingly low quality Proposals
Promoting FlyFreelancer and/or FlyFreelancer Proposals through activities that are prohibited by any laws, regulations, and/or third parties' terms of service, as well as through any marketing activity that negatively affects our relationships with our users or partners.
Proposals that are removed for violations mentioned above, may result in the suspension of the Seller’s account.
Proposals that are removed for violations are not eligible to be restored or edited.
Proposals may be removed from our Search feature due to poor performance and/or user misconduct.
Proposals may include pre-approved website URLs contained within the Proposals description and requirements box. Proposals containing websites promoting content, which violates FlyFreelancer’s Terms of Service and/or our Community Standards, will be removed.
Proposals are required to have an appropriate Proposals image related to the service offered. An option to upload two additional Proposals images are available to all Sellers. Sellers must deliver the same quality of service as shown on their Proposals images. Recurring deliveries that don’t match the quality shown on the Proposals images may lead to the Seller’s account losing Seller status or becoming permanently disabled.
Proposals may contain an approved Proposals Video uploaded through the Proposals management tools available on FlyFreelancer .
Statements on the Proposals Page that undermine or circumvent these Terms of Service are prohibited.
Eligible Proposals in select Categories may set up Proposals Packages to offer their services in structured formats with multiple price points for the selected Proposals.
Certain categories are available only to Pro Sellers to create Proposals. If you are not a Pro Seller, creating a Proposals for services available to Pro only may result in removal of your Proposals.
Proposals® Extras
Proposals Extras are additional services offered on top of the Seller’s Proposals for an additional price defined by the Seller.
Proposals Extras may be removed for violations of our Terms of Service and/or our Community Standards. For specific terms, please see the Proposals section above for a list of services that violate our Terms of Service. Proposals are subject to be removed due to violations found in Proposals Extras.
The amount of Proposals Extras, which can be offered, and the price for each Proposals Extra, is based on your Seller Level. More information surrounding your accounts eligibility for Proposals Extras can be found here.
Services offered through Proposals Extras must be related to the base service and part of the deliverables on the Order.
Proposals Extras may cover different categories of services that are components to a higher quality delivered service.
Sellers have the option to extend the duration of an Order for each Proposals Extra that is added to the Order. This is to cover the time needed to complete the extra service.
Levels
FlyFreelancer is all about helping Sellers leverage their skills. We seek to empower top performing Sellers with helpful tools to grow their business. Sellers who invest in self-promotion may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, FlyFreelancer may reward them with new statuses, special opportunities, benefits, and tools that come with it.
FlyFreelancer Sellers can gain account Levels based on their activity, performance and reputation. The advancement criteria can be found here.
Advancements in Levels are updated periodically by an automated system.
The current Levels a Seller can achieve are, Level 1, 2, and Top Rated.
Sellers who cannot maintain their high quality service, experience a severe drop in ratings, or stop delivering on time risk losing their Seller status and the benefits that come with it. For example, late deliveries, warnings to the Seller’s account and cancellations can cause a Seller to move to a different Level.
Advanced levels provide their owners with additional benefits, including offering Proposals for higher prices through Proposals Extras, or selling their Proposals in multiples.
Top Rated Sellers
Top Rated Sellers are chosen manually by FlyFreelancer editors through an ongoing review process based on seniority, volume of sales, extremely high ratings, exceptional customer care, high order completion rate and community leadership. Top Rated Sellers gain access to more extensive features than previous levels, including exclusive access to beta features and VIP support.
Top Rated eligibility is constantly evaluated by FlyFreelancer to ensure that the quality standards and expectations of the Top Rated selection is kept. FlyFreelancer retains the right to change a Top Rated Seller status in light of such evaluation. In addition, Top Rated Sellers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service and/or our Community Standards, also risk losing their Top Rated status and the benefits that come with it.
Pro Sellers
Pro Sellers are pre-verified professionals who undergo a vetting process by FlyFreelancer editors. Applying for FlyFreelancer Pro is open to everyone: professional freelancers who are new to FlyFreelancer , as well as existing FlyFreelancer Sellers.
Pro Sellers eligibility is constantly evaluated by FlyFreelancer to ensure that the quality standards and expectations of the Pro Seller selection is kept. FlyFreelancer retains the right to change a Pro Seller status in light of such evaluation. In addition, Pro Sellers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service, also risk losing their Pro status and the benefits that come with it.
FlyFreelancer Business Catalog
FlyFreelancer Business is a freelance platform tailor-made for larger teams and businesses. Sellers on the FlyFreelancer Business catalogue are required to comply with certain professional standards. Eligible Sellers whose Proposals are included in the FlyFreelancer Business catalogue will be regularly evaluated by FlyFreelancer to ensure their high-quality professionalism is kept. FlyFreelancer reserves the right to remove Sellers and Proposals from the FlyFreelancer Business catalogue.
Seller Features
FlyFreelancer Sellers have access to several exclusive features that help customise the way their services can be offered.
Custom Offer
Sellers can also send Custom Offers addressing specific requirements of a Buyer.
Custom Offers are defined by the Seller with the exact description of the service, the price and the time expected to deliver the service.
Custom Offers are sent from the conversation page.
Services provided through Custom Offers may not violate FlyFreelancer’s Terms of Service and/or our Community Standards.
Project Milestones
Proposals and Custom Offers above $100 may include up to six project milestones, the minimum amount for each milestone is $50 and the project should include at least two milestones. Each milestone is paid and delivered separately in accordance with each Proposals or Custom Offer’s description and timelines.
Once a milestone is delivered and marked as completed, Buyers may choose to either continue with the Order and pay for the next milestone, or to stop the Order. If Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after being marked as Delivered, however, in such case all further milestones will not start.
Proposals Subscription
Sellers may offer Buyers a fixed term subscription for a specific Proposals (the “Proposals Subscription”). During the Proposals Subscription term, Seller will deliver one Order of the same Proposals on a recurring basis, as agreed between the Seller and Buyer.
Buyers may cancel future Orders under the Proposals Subscription before payment is made for such future Orders. In such case, the Orders under the Proposals Subscription will be cancelled, as applicable. Once payment is made, FlyFreelancer’s Order Cancelation policy under the Payments Terms will apply.
Sellers may cancel the Proposals Subscription up to 10 days before the next consecutive Order. Otherwise, FlyFreelancer’s Order Cancelation policy under the Payments Terms will apply.
BUYERS
Basics
You may not offer direct payments to Sellers using payment systems outside of the FlyFreelancer platform.
FlyFreelancer retains the right to use all publicly published delivered works for FlyFreelancer marketing and promotional purposes.
Buyers may request a specific service from the Post a Request feature. Services requested on FlyFreelancer must be an allowed service on FlyFreelancer . Please click here for guidelines on approved services. Users should refrain from using the Post a Request feature for any purpose other than looking for services on FlyFreelancer .
Purchasing
Please refer to the Payment Terms for making Payments through the FlyFreelancer platform and to learn about fees and taxes.
In addition, Buyers can request a Custom Order which addresses specific Buyer requirements, and receive a Custom Offer from Sellers through the site.
You may not offer Sellers to pay, or make payment using any method other than through the FlyFreelancer.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.
ORDERS
Basics
Once payment is confirmed, your order will be created and given a unique FlyFreelancer order number (#FO).
Sellers must deliver completed files and/or proof of work using the Deliver Work button (located on the Order page) according to the service that was purchased and advertised on their Proposals.
The Deliver Work button may not be abused by Sellers to circumvent Order guidelines described in these Terms of Service. Using the “Deliver Work” button when an Order was not fulfilled may result in a cancellation of that Order after review, affect the Seller’s rating and result in a warning to Seller.
An Order is marked as Complete after it is marked as Delivered and then accepted by a Buyer. An Order will be automatically marked as Complete if not accepted and no request for modification was submitted within 3 days after the Order was marked as Delivered. The Buyer may extend such a period by up to 5 additional days.
We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact FlyFreelancer's Customer Support department for assistance here. For more information about disputes, Order cancellations and refunds please refer to the Payment Terms.
Orders through the Logo Maker are completed once payment is made by the Buyer.
A milestone (on an Order with milestones) is marked as Complete after it is delivered by the Seller and then accepted by the Buyer. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after being marked as Delivered, however, in such case the Order will be stopped and all further milestones will not start. Once a milestone is delivered and accepted, Buyers may choose to either continue with the Order and pay for the next milestone, or to stop the Order. If Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start. Please note that if you choose to stop the future milestones, the current ordered milestone will not be cancelled.
Buyers may purchase a Proposals Subscription, if available on the Seller’s Proposals page. During the Proposals Subscription term, a new Order of the same Proposals will be automatically created on a recurring basis, as agreed between the Seller and Buyer. By purchasing a Proposals Subscription, you authorise us to automatically charge you for each Order under the Proposals Subscription from your FlyFreelancer Balance or saved payment method, as applicable. If you do not have any FlyFreelancer Balance or a saved payment method, you will be requested to approve the payment prior to the next Order. In case a payment is not processed or made by Buyer, for any other reason, the Orders under the Proposals Subscription will be cancelled. Buyer may also cancel future Orders under the Proposals Subscription before payment is made for such future Orders. Once payment is made, FlyFreelancer’s Order Cancelation policy under the Payments Terms will apply. Please note that Sellers can cancel future Orders under the Proposals Subscription 10 days prior to the next consecutive Order.
Certain Proposals that offer local services might require Buyers and Sellers to meet in person in order for the Seller to perform the service. In such cases, users should note that FlyFreelancer does not guarantee the behaviour, conduct, safety, suitability or ability of either Buyers or Sellers. Both Buyers and Sellers agree that the entire risk arising out of their meeting and/or their use or performance of local services remains solely with them, and FlyFreelancer has no responsibility or liability related to any local services provided by the Sellers. In the event that the service is performed on the Buyers’ premises, Buyers are encouraged to maintain proper insurance policies to cover their liability as the premise owner. FlyFreelancer’s Terms of Service and Community Standards remain applicable to Orders that are performed outside of the marketplace (including, among others, the below restrictions on Unlawful Use, Inappropriate Behavior & Language, and Targeted Abuse).
Handling Orders
When a Buyer orders a Proposal, the Seller is notified by email as well as notifications on the site while logged into the account.
Sellers are required to meet the delivery time they specified when creating their Proposals. Failing to do so will allow the Buyer to cancel the Order when an Order is marked as late and may harm the Seller's status.
Sellers must send completed files and/or proof of work using the Deliver Completed Work button (located on the Order page) to mark the Order as Delivered.
Users are responsible for scanning all transferred files for viruses and malware. FlyFreelancer will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
Buyers may use the "Request Revisions" feature located on the Order Page while an Order is marked as Delivered if the delivered materials do not match the Seller's description on their Proposals page or they do not match the requirements sent to the Seller at the beginning of the order process.
Reviews
Feedback reviews provided by Buyers while completing an Order are an essential part of FlyFreelancer's rating system. Reviews demonstrate the Buyer's overall experience with the Sellers and their service. Buyers are encouraged to communicate to the Seller any concerns experienced during their active order in regards to the service provided by the Seller.
Leaving a Buyer's feedback is a basic prerogative of a Buyer. Feedback reviews will not be removed unless there are clear violations of our Terms of Service and/or our Community Standards.
To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the FlyFreelancer platform from users within our Community. Purchases arranged, determined to artificially enhance Seller ratings, or to abuse the FlyFreelancer platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.
Feedback comments given by Buyers are publicly displayed on a Seller’s Proposals page.
Work Samples are the delivered images and videos sent to a Buyer in a delivery message. Work Samples are added to a Seller's Live Portfolio on their Proposals page if the Buyer chooses to publish the Work Sample while providing a public feedback review.
Withholding the delivery of services, files, or information required to complete the Proposals’s service with the intent to gain favourable reviews or additional services is prohibited.
Responding and posting a review: Once work is delivered, the Buyer has three days to respond. If no response is provided within the response period, the Order will be considered completed.
Users are allowed to leave reviews on Orders up to 10 days after an Order is marked as complete. No new reviews may be added to an Order after 10 days.
Sellers may not solicit the removal of feedback reviews from their Buyers through mutual cancellations.
Once the Buyer submits his/her review, the Seller will receive a notification and will also have the opportunity to leave a review about working with the Buyer. Please Note: At this stage, Sellers cannot see the Buyer's review.
Once both Seller and Buyer have completed their reviews, or the 10 days have passed, all posted reviews are made public.
Responding to a review: Once both reviews from the Buyer and Seller have been published, the Seller can reply to the Buyer’s review from the Order page, seen on the Seller’s Proposals page, beneath the Buyer’s feedback.
Feedback reviews are unavailable for orders made through the Logo Maker.
Disputes and Cancellations
We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact FlyFreelancer's Customer Support department for assistance here. For more information about disputes, Order cancellations and refunds please refer to the Payment Terms.
FlyFreelancer Logo Maker
FlyFreelancer Logo Maker allows certain Sellers to offer various original logo designs (each, a “Logo Design”) for Buyers to adjust and customise per their own specific needs, using special automated design tools. Through the Logo Maker, Buyers purchase full commercial use rights to the Logo Design embedded with their brand name.
FlyFreelancer Logo Maker Sellers are chosen manually by FlyFreelancer editors through an ongoing review process based on quality of designs, seniority, volume of sales, high ratings, exceptional customer care, high order completion rate and more.
By uploading a Logo Design to FlyFreelancer Logo Maker you represent and warrant that it is your original work, you exclusively own all rights to such design, and it does not infringe any third party rights. You further warrant that such design was never sold before to anyone and that you will not offer it for sale outside of FlyFreelancer Logo Maker.
We may use automated systems that analyse your uploaded Logo Design to help detect and prevent infringement or other illegal content.
We may limit the number of active Logo Designs you can offer.
Logo Design Commercial use licence
When an order through the Logo Maker is completed, and subject to payment, the Seller grants the Buyer a worldwide, royalty-free, non-sublicensable, non-exclusive, irrevocable licence to use the Logo Design embedded with the Buyer’s brand name for any purpose, except for any illegal, immoral or defamatory purpose. There is no warranty, express or implied, with the grant of this licence, including with respect to fitness for a particular purpose. Neither the Seller nor FlyFreelancer will be liable for any claims, or incidental, consequential or other damages arising out of this licence, the Logo Design or the Buyers use of the Logo Design. For the avoidance of doubt, the Seller retains all ownership rights to the Logo Design, and no ownership or copyrights are granted to the Buyer.
User Conduct and Protection
FlyFreelancer enables people around the world to create, share, sell and purchase nearly any service they need at an unbeatable value. Services offered on FlyFreelancer reflect the diversity of an expanding Proposals economy. Members of the FlyFreelancer community communicate and engage through orders, social media, and on FlyFreelancer’s Community Forums.
FlyFreelancer maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of FlyFreelancer. This section relates to the expected conduct users should adhere to while interacting with each other on FlyFreelancer.
To report a violation of our Terms of Service and/or our Community Standards, User Misconduct, or inquiries regarding your account, please contact our Customer Support team here.
Basics
To protect our users' privacy, user identities are kept anonymous. Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of FlyFreelancer in order to circumvent or abuse the FlyFreelancer messaging system or FlyFreelancer platform is not permitted.
Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.
FlyFreelancer does not provide any guarantee of the level of service offered to Buyers. You may use the dispute resolution tools provided to you in the Order Page.
FlyFreelancer does not provide protection for users who interact outside of the FlyFreelancer platform.
All information and file exchanges must be performed exclusively on FlyFreelancer's platform.
Rude, abusive, improper language, or violent messages will not be tolerated and may result in an account warning or the suspension/removal of your account.
FlyFreelancer is open to everyone. You undertake not to discriminate against any other user based on gender, race, age, religious affiliation, sexual orientation or otherwise and you acknowledge that such discrimination may result in the suspension/removal of your account.
Users may not submit proposals or solicit parties introduced through FlyFreelancer to contract, engage with, or pay outside of FlyFreelancer.
Orders
Users with the intention to defame competing Sellers by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.
Users are to refrain from spamming or soliciting previous Buyers or Sellers to pursue removing/modifying reviews or cancelling orders that do not align on Order Cancellation or Feedback policies.
Proposals
Users may report Proposals to Customer Support that may be in violation of FlyFreelancer’s Terms of Service based on the reported Proposals’s replicated similarity to pre-existing services (copycat Proposals).
Sellers warrant that any content included in their Proposals shall be original work conceived by the Sellers and shall not infringe any third party rights, including, without limitation, copyrights, trademarks or service marks. In the event that certain music or stock-footage media are incorporated within the Proposals, Sellers represent and warrant that they hold a valid licence to use such music and/or footage and to include them in the Proposals.
FlyFreelancer will respond to clear and complete notices of alleged copyright or trademark infringement. Our Intellectual Property claims procedures can be reviewed here.
Reporting Violations
If you come across any content that may violate our Terms of Service and/or our Community Standards, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms of Service. All cases are reviewed by our Trust & Safety team. To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information.
Violations
Users may receive a warning to their account for violations of our Terms of Service and/or our Community Standards or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user's email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account losing Seller statuses or becoming permanently disabled based on the severity of the violation.
Non-Permitted Usage
Adult Services & Pornography - FlyFreelancer does not allow any exchange of adult oriented or pornographic materials and services.
Inappropriate Behavior & Language - Communication on FlyFreelancer should be friendly, constructive, and professional. FlyFreelancer condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.
Phishing and Spam - Members’ security is a top priority. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members' privacy by not contacting them with offers, questions, suggestions or anything which is not directly related to their Proposals or orders.
Privacy & Identity - You may not publish or post other people's private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the Order Page. Sellers further confirm that whatever information they receive from the Buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the Buyer. Any users who engage and communicate off of FlyFreelancer will not be protected by our Terms of Service.
Authentic FlyFreelancer Profile - You may not create a false identity on FlyFreelancer, misrepresent your identity, create a FlyFreelancer profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information; Your profile information, including your description, skills, location, etc., while may be kept anonymous, must be accurate and complete and may not be misleading, illegal, offensive or otherwise harmful. FlyFreelancer reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, etc.).
Intellectual Property Claims - FlyFreelancer will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed here.
Fraud / Unlawful Use - You may not use FlyFreelancer for any unlawful purposes or to conduct illegal activities.
Abuse and Spam
Multiple Accounts - To prevent fraud and abuse, users are limited to one active FlyFreelancer account and one active FlyFreelancer Business account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the FlyFreelancer community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations of FlyFreelancer’s Terms of Service and/or our Community Standards is a cause for permanent suspension of all accounts.
Targeted Abuse - We do not tolerate users who engage in targeted abuse or harassment towards other users on FlyFreelancer. This includes creating new multiple accounts to harass members through our message or ordering system.
Selling Accounts - You may not buy or sell FlyFreelancer accounts.
Proprietary Restrictions
The Site, including its general layout, look and feel, design, information, content and other materials available thereon, is exclusively owned by FlyFreelancer and protected by copyright, trademark, and other intellectual property laws. FlyFreelancer®, Proposals® and Proposals® are all registered trademarks owned exclusively by FlyFreelancer. Users have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site (including its mobile applications): (i) copy, transfer, adapt, modify, distribute, transmit, display, create derivative works, publish or reproduce it, in any manner; (ii) reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization; (iii) remove any copyright notice, identification or any other proprietary notices; (iv) use automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software designed to modify the Site; (v) attempt to gain unauthorized access to, interfere with, damage or disrupt the Site or the computer systems or networks connected to the Site; (vi) circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Site; (vii) use any robot, spider, crawlers or other automatic device, process, software or queries that intercepts, “mines,” scrapes or otherwise accesses the Site to monitor, extract, copy or collect information or data from or through the Site, or engage in any manual process to do the same, (viii) introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems, (ix) use the Site in any manner that could damage, disable, overburden or impair the Site, or interfere with any other users’ enjoyment of the Site or (x) access or use the Site in any way not expressly permitted by these Terms of Service. Users also agree not to permit or authorise anyone else to do any of the foregoing.
Except for the limited right to use the Site according to these Terms of Service, FlyFreelancer owns all right, title and interest in and to the Site (including any and all intellectual property rights therein) and you agree not to take any action(s) inconsistent with such ownership interests. We reserve all rights in connection with the Site and its content (other than UGC) including, without limitation, the exclusive right to create derivative works.
Feedback Rights
To the extent that you provide FlyFreelancer with any comments, suggestions or other feedback regarding the FlyFreelancer platform or the Site as a whole, as well as other FlyFreelancer products or services (collective, the “Feedback”), you will be deemed to have granted FlyFreelancer an exclusive, royalty-free, fully paid up, perpetual, irrevocable, worldwide ownership rights in the Feedback. FlyFreelancer is under no obligation to implement any Feedback it may receive from users.
Confidentiality
Sellers should recognize that there might be a need for Buyers to disclose certain confidential information to be used by Sellers for the purpose of delivering the ordered work, and to protect such confidential information from unauthorised use and disclosure. Therefore, Sellers agree to treat any information received from Buyers as highly sensitive, top secret and classified material. Without derogating from the generality of the above, Sellers specifically agree to (i) maintain all such information in strict confidence; (ii) not disclose the information to any third parties; (iii) not use the information for any purpose except for delivering the ordered work; and (vi) not to copy or reproduce any of the information without the Buyer’s permission.
General Terms
FlyFreelancer reserves the right to put any account on hold or permanently disable accounts due to breach of these Terms of Service and/or our Community Standards or due to any illegal or inappropriate use of the Site or services.
Violation of FlyFreelancer's Terms of Service and/or our Community Standards may get your account disabled permanently.
Users with disabled accounts will not be able to sell or buy on FlyFreelancer.
Users who have violated our Terms of Service and/or our Community Standards and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account.
Users have the option to enable account Security features to protect their account from any unauthorised usage.
Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.
Disputes should be handled using FlyFreelancer's dispute resolution tools ('Resolution Center' on the order page) or by contacting FlyFreelancer Customer Support.
FlyFreelancer may make changes to its Terms of Service from time to time. When these changes are made, FlyFreelancer will make a new copy of the terms of service available on this page.
You understand and agree that if you use FlyFreelancer after the date on which the Terms of Service have changed, FlyFreelancer will treat your use as acceptance of the updated Terms of Service.
User Generated Content
User Generated Content ("UGC") refers to the content added by users as opposed to content created by the Site. All content uploaded to FlyFreelancer by our users (Buyers and Sellers) is User Generated Content. FlyFreelancer does not check user uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations and the user uploading/creating such content shall be solely responsible for it and the consequences of using, disclosing, storing, or transmitting it. By uploading to, or creating content on, the FlyFreelancer platform, you represent and warrant that you own or have obtained all rights, licences, consents, permissions, power and/or authority, necessary to use and/or upload such content and that such content or the use thereof in the Site does not and shall not (a) infringe or violate any intellectual property, proprietary or privacy, data protection or publicity rights of any third party; (b) violate any applicable local, state, federal and international laws, regulations and conventions; and/or (c) violate any of your or third party’s policies and/or terms of service. We invite everyone to report violations together with proof of ownership as appropriate. Reported violating content may be removed or disabled.
Furthermore, FlyFreelancer is not responsible for the content, quality or the level of service provided by the Sellers (even if they are Pro Sellers, Top Rated Sellers, offer Promoted Proposals or otherwise). We provide no warranty with respect to the Proposals, their delivery, any communications between Buyers and Sellers, and the Logo Designs created through the Logo Maker. We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate services.
By offering a service, the Seller undertakes that he/she has sufficient permissions, rights and/or licences to provide, sell or resell the service that is offered on FlyFreelancer. Sellers advertising online their Proposals or Logo Design created through the Logo Maker must comply with laws and terms of service of the advertising platform or relevant website used to advertise. Failing to do so may result in removal of the Proposals or Logo Design from the Logo Maker, as applicable, and may lead to the suspension of Seller's account.
For specific terms related to Intellectual Property rights and for reporting claims of copyright infringement (DMCA notices) or trademark infringement - please see our Intellectual Property Claims Policy which forms an integral part of these Terms of Service. Note that it is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.ey Terms
Buyers are users who purchase services on FlyFreelancer.
Business Account is a collaborative Buyer account, created via FlyFreelancer Business, as detailed on FlyFreelancer Business Terms of Service (available here).
Business Account Team Member or Team Member is any user that is invited or uses a Business Account.
Custom Offers are exclusive proposals that a Seller can create in response to specific requirements of a Buyer.
Custom Orders are requests made by a Buyer to receive a Custom Offer from a Seller.
Proposals® Extras are additional services offered on top of the Seller’s Proposals for an additional price defined by the Seller.
Proposals® Packages allow Sellers to offer services in different formats and prices. Packages can include upgrades, which lets Sellers price their service for a basic price of over $5.
Proposals® Page is where the Seller can describe their Proposals and the Proposals’s terms, and the Buyer can purchase the Proposals and create an order.
Proposals® / Proposals® are services offered on FlyFreelancer.
Logo Design is an original design for a logo uploaded by a Seller through the FlyFreelancer Logo Maker.
Logo Maker is the automated logo design tool offered by FlyFreelancer to users as further explained in these Terms of Service.
Order Page is where Buyers and Sellers communicate with each other in connection with an ordered Proposals.
Orders are the formal agreements between a Buyer and Seller after a purchase was made from the Seller’s Proposals Page.
Sellers are users who offer and perform services through Proposals or through the Logo Maker on FlyFreelancer.
Only registered users may buy and sell on FlyFreelancer. Registration is free. In registering for an account, you agree to provide us with accurate, complete and updated information and must not create an account for fraudulent or misleading purposes. You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account.
Proposals on FlyFreelancer may be offered at a base starting price of $5. Some Proposals are offered at a base price of more than $5 as determined by the Seller.
Buyers pay FlyFreelancer in advance to create an order (see Payment Terms).
Orders are purchased through the Order button found on a Seller’s Proposals page or through a Custom Offer.
For fees and payments please read the Payment Terms
Sellers must fulfil their orders, and may not cancel orders on a regular basis or without cause. Cancelling orders will affect Sellers’ reputation and status.
Seller's gain account statuses (Levels) based on their performance and reputation. Advanced levels provide their owners with benefits, including offering services for higher prices through Proposals Extras, or selling their Proposals in multiples.
Users may not offer or accept payments using any method other than placing an order through FlyFreelancer.com.
When purchasing a Proposals, Buyers are granted all rights for the delivered work, unless otherwise specified by the Seller on their Proposals page. Note: some Proposals charge additional payments (through Proposals Extras) for Commercial Use
FlyFreelancer retains the right to use all published delivered works and Logo Designs for FlyFreelancer marketing and promotion purposes.
We care about your privacy. You can read our Privacy Policy here.
Users undertake to comply with FlyFreelancer’s Community Standards, which are a set of behaviour rules and guidelines, applicable to the FlyFreelancer community and marketplace in addition to these Terms of Service, as updated from time to time.
FlyFreelancer offers its users the Logo Maker, which allows certain Sellers to offer various original logo designs for Buyers to adjust and customise per their own specific needs, using special automated design tools. Through the Logo Maker, Buyers purchase full commercial use rights to the Logo Design embedded with their brand name.
Sellers create Proposals on FlyFreelancer to allow Buyers to purchase their services.
Sellers may also offer Custom Offers to Buyers in addition to their Proposals.
Each Proposal you sell and successfully complete, accredits your account with a revenue equal to 80% of the purchase amount.
FlyFreelancer accredits Sellers once an order is completed. See our "Orders" section below for a definition of a completed order.
For more information about receiving payments, fees and taxes see the Payment Terms.
Sellers may not promote their Proposals or any FlyFreelancer content via the Google Ads platform.
The Seller's rating is calculated based on the order reviews posted by Buyers or Business Account Team Members. High ratings allow Sellers to obtain advanced Seller levels (see Levels below). In certain cases, exceedingly low ratings may lead to the suspension of the Seller’s account.
For security concerns, FlyFreelancer may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behaviour reported by other users, or associating multiple FlyFreelancer accounts to a single withdrawal provider.
Sellers are responsible for obtaining a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.
Sellers are allowed to post a select amount of active Proposals based on their Level status.
7 Proposals for Sellers without a Level status.
10 Proposals for Level 1 Sellers.
20 Proposals for Level 2 Sellers.
30 Proposals for Top Rated Sellers.
Proposals created on FlyFreelancer are User Generated Content.
Proposals and/or users may be removed by FlyFreelancer from the Site for violations of these Terms of Service and/or our Community Standards, which may include (but are not limited to) the following violations and/or materials:
Illegal or Fraudulent services
Copyright Infringement, Trademark Infringement, and violation of a third party's terms of service reported through our Intellectual Property Claims Policy found here
Adult oriented services, Pornographic, Inappropriate/Obscene
Intentional copies of Proposals
Spam, nonsense, or violent or deceptive Proposals
Proposals misleading to Buyers or others
Reselling of regulated goods
Offering to prepare academic works on behalf of Buyers
Exceedingly low quality Proposals
Promoting FlyFreelancer and/or FlyFreelancer Proposals through activities that are prohibited by any laws, regulations, and/or third parties' terms of service, as well as through any marketing activity that negatively affects our relationships with our users or partners.
Proposals that are removed for violations mentioned above, may result in the suspension of the Seller’s account.
Proposals that are removed for violations are not eligible to be restored or edited.
Proposals may be removed from our Search feature due to poor performance and/or user misconduct.
Proposals may include pre-approved website URLs contained within the Proposals description and requirements box. Proposals containing websites promoting content, which violates FlyFreelancer’s Terms of Service and/or our Community Standards, will be removed.
Proposals are required to have an appropriate Proposals image related to the service offered. An option to upload two additional Proposals images are available to all Sellers. Sellers must deliver the same quality of service as shown on their Proposals images. Recurring deliveries that don’t match the quality shown on the Proposals images may lead to the Seller’s account losing Seller status or becoming permanently disabled.
Proposals may contain an approved Proposals Video uploaded through the Proposals management tools available on FlyFreelancer.
Statements on the Proposals Page that undermine or circumvent these Terms of Service are prohibited.
Eligible Proposals in select Categories may set up Proposals Packages to offer their services in structured formats with multiple price points for the selected Proposals.
Certain categories are available only to Pro Sellers to create Proposals. If you are not a Pro Seller, creating a Proposals for services available to Pro only may result in removal of your Proposals.
Proposals Extras are additional services offered on top of the Seller’s Proposals for an additional price defined by the Seller.
Proposals Extras may be removed for violations of our Terms of Service and/or our Community Standards. For specific terms, please see the Proposals section above for a list of services that violate our Terms of Service. Proposals are subject to be removed due to violations found in Proposals Extras.
The amount of Proposals Extras, which can be offered, and the price for each Proposals Extra, is based on your Seller Level. More information surrounding your accounts eligibility for Proposals Extras can be found here.
Services offered through Proposals Extras must be related to the base service and part of the deliverables on the Order.
Proposals Extras may cover different categories of services that are components to a higher quality delivered service.
Sellers have the option to extend the duration of an Order for each Proposals Extra that is added to the Order. This is to cover the time needed to complete the extra service.
FlyFreelancer is all about helping Sellers leverage their skills. We seek to empower top performing Sellers with helpful tools to grow their business. Sellers who invest in self-promotion may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, FlyFreelancer may reward them with new statuses, special opportunities, benefits, and tools that come with it.
FlyFreelancer Sellers can gain account Levels based on their activity, performance and reputation. The advancement criteria can be found here.
Advancements in Levels are updated periodically by an automated system.
The current Levels a Seller can achieve are, Level 1, 2, and Top Rated.
Sellers who cannot maintain their high quality service, experience a severe drop in ratings, or stop delivering on time risk losing their Seller status and the benefits that come with it. For example, late deliveries, warnings to the Seller’s account and cancellations can cause a Seller to move to a different Level.
Advanced levels provide their owners with additional benefits, including offering Proposals for higher prices through Proposals Extras, or selling their Proposals in multiples.
Top Rated Sellers are chosen manually by FlyFreelancer editors through an ongoing review process based on seniority, volume of sales, extremely high ratings, exceptional customer care, high order completion rate and community leadership. Top Rated Sellers gain access to more extensive features than previous levels, including exclusive access to beta features and VIP support.
Top Rated eligibility is constantly evaluated by FlyFreelancer to ensure that the quality standards and expectations of the Top Rated selection is kept. FlyFreelancer retains the right to change a Top Rated Seller status in light of such evaluation. In addition, Top Rated Sellers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service and/or our Community Standards, also risk losing their Top Rated status and the benefits that come with it.
Pro Sellers are pre-verified professionals who undergo a vetting process by FlyFreelancer editors. Applying for FlyFreelancer Pro is open to everyone: professional freelancers who are new to FlyFreelancer, as well as existing FlyFreelancer Sellers.
Pro Sellers eligibility is constantly evaluated by FlyFreelancer to ensure that the quality standards and expectations of the Pro Seller selection is kept. FlyFreelancer retains the right to change a Pro Seller status in light of such evaluation. In addition, Pro Sellers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service, also risk losing their Pro status and the benefits that come with it.
FlyFreelancer Business is a freelance platform tailor-made for larger teams and businesses. Sellers on the FlyFreelancer Business catalogue are required to comply with certain professional standards. Eligible Sellers whose Proposals are included in the FlyFreelancer Business catalogue will be regularly evaluated by FlyFreelancer to ensure their high-quality professionalism is kept. FlyFreelancer reserves the right to remove Sellers and Proposals from the FlyFreelancer Business catalogue.
FlyFreelancer Sellers have access to several exclusive features that help customise the way their services can be offered.
Sellers can also send Custom Offers addressing specific requirements of a Buyer.
Custom Offers are defined by the Seller with the exact description of the service, the price and the time expected to deliver the service.
Custom Offers are sent from the conversation page.
Services provided through Custom Offers may not violate FlyFreelancer’s Terms of Service and/or our Community Standards.
Proposals and Custom Offers above $100 may include up to six project milestones, the minimum amount for each milestone is $50 and the project should include at least two milestones. Each milestone is paid and delivered separately in accordance with each Proposals or Custom Offer’s description and timelines.
Once a milestone is delivered and marked as completed, Buyers may choose to either continue with the Order and pay for the next milestone, or to stop the Order. If Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after being marked as Delivered, however, in such case all further milestones will not start.
Sellers may offer Buyers a fixed term subscription for a specific Proposals (the “Proposals Subscription”). During the Proposals Subscription term, Seller will deliver one Order of the same Proposals on a recurring basis, as agreed between the Seller and Buyer.
Buyers may cancel future Orders under the Proposals Subscription before payment is made for such future Orders. In such case, the Orders under the Proposals Subscription will be cancelled, as applicable. Once payment is made, FlyFreelancer’s Order Cancelation policy under the Payments Terms will apply.
Sellers may cancel the Proposals Subscription up to 10 days before the next consecutive Order. Otherwise, FlyFreelancer’s Order Cancelation policy under the Payments Terms will apply.
A FlyFreelancer Studio allows certain Sellers to collaborate with each other and offer Buyers a multi-service Proposals (a "Studio Proposals").
Studio Lead: Certain selected Sellers may lead and operate FlyFreelancer Studios as Studio Leads. Studio Leads are chosen manually by FlyFreelancer editors through an ongoing review process based on seniority, volume of sales, high ratings, exceptional customer care, high order completion rate and more. The Studio Lead is responsible for inviting all Studio Members and managing all incoming Orders, from communicating with the Buyer, through handling any required revisions and until the final delivery. The Studio Lead can also remove Studio Members from Studio Proposals at any time. With respect to open Orders, however, Studio Members can be removed by Customer Support only.
Studio Members: A Studio Lead can invite other Sellers who were also chosen by FlyFreelancer to be eligible for Studios collaboration (each, a "Studio Member") to join their Studio Proposals and be assigned to a specific service. Studio Members can ask to be removed from a Studio Proposal at any time.
Studio Proposals: A Studio Proposals provides a bundle of services (from two services and up to five) within one Proposal. A Studio Proposals’s minimum price is US$100. As Studio Proposals comprises several services, every service includes its own pricing, pricing factors, and a Studio Member / Lead that is accountable for such service, all of which is defined by the Studio Lead when creating the Studio Proposals. FlyFreelancer Studios may also offer Custom Offers.
Limitations: Each FlyFreelancer Studio has one Studio Lead. Similarly, a Studio Lead may not operate more than one FlyFreelancer Studio. A FlyFreelancer Studio can offer up to five Studio Proposals, each composed of up to four Studio Members in addition to the Studio Lead. Studio Members may not be assigned to more than three Studio Proposals.
Studio Proposals Reviews: Studio Proposals Buyers are able to leave a public review on the Studio Proposals as if it were a regular Proposal. The public buying rating & review is linked to and visible on the Studio Proposals page, the FlyFreelancer Studio itself (studio page), as well as all Studio Members and Studio Lead of that FlyFreelancer Studio.
Some of the services on FlyFreelancer are delivered physically (arts and crafts, collectable items, etc.). For these types of Proposals, Sellers may decide to define a shipping pricing factor.
Proposals that include a shipping pricing factor must have physical deliverables sent to Buyers.
Shipping costs added to a Proposals only pertains to the cost Sellers require to ship physical items to Buyers.
Important: Buyers who purchase Proposals that require physical delivery, will be asked to provide a shipping address.
Sellers are responsible for all shipping arrangements once the Buyer provides the shipping address.
FlyFreelancer does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping.
A tracking number is a great way to avoid disputes related to shipping. We require entering the tracking number if available in the Order Page when delivering your work.
You may not offer direct payments to Sellers using payment systems outside of the FlyFreelancer platform.
FlyFreelancer retains the right to use all publicly published delivered works for FlyFreelancer marketing and promotional purposes.
Buyers may request a specific service from the Post a Request feature. Services requested on FlyFreelancer must be an allowed service on FlyFreelancer. Please click here for guidelines on approved services. Users should refrain from using the Post a Request feature for any purpose other than looking for services on FlyFreelancer.
Please refer to the Payment Terms for making Payments through the FlyFreelancer platform and to learn about fees and taxes.
In addition, Buyers can request a Custom Order which addresses specific Buyer requirements, and receive a Custom Offer from Sellers through the site.
You may not offer Sellers to pay, or make payment using any method other than through the FlyFreelancer.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.
Once payment is confirmed, your order will be created and given a unique FlyFreelancer order number (#FO).
Sellers must deliver completed files and/or proof of work using the Deliver Work button (located on the Order page) according to the service that was purchased and advertised on their Proposals.
The Deliver Work button may not be abused by Sellers to circumvent Order guidelines described in these Terms of Service. Using the “Deliver Work” button when an Order is not fulfilled may result in a cancellation of that Order after review, affect the Seller’s rating and result in a warning to Seller.
An Order is marked as Complete after it is marked as Delivered and then accepted by a Buyer. An Order will be automatically marked as Complete if not accepted and no request for modification was submitted within 3 days after the Order was marked as Delivered. The Buyer may extend such a period by up to 5 additional days.
We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact FlyFreelancer's Customer Support department for assistance here. For more information about disputes, Order cancellations and refunds please refer to the Payment Terms.
Orders through the Logo Maker are completed once payment is made by the Buyer.
A milestone (on an Order with milestones) is marked as Complete after it is delivered by the Seller and then accepted by the Buyer. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after being marked as Delivered, however, in such case the Order will be stopped and all further milestones will not start. Once a milestone is delivered and accepted, Buyers may choose to either continue with the Order and pay for the next milestone, or to stop the Order. If Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start. Please note that if you choose to stop the future milestones, the current ordered milestone will not be cancelled.
Buyers may purchase a Proposals Subscription, if available on the Seller’s Proposals page. During the Proposals Subscription term, a new Order of the same Proposals will be automatically created on a recurring basis, as agreed between the Seller and Buyer. By purchasing a Proposals Subscription, you authorise us to automatically charge you for each Order under the Proposals Subscription from your FlyFreelancer Balance or saved payment method, as applicable. If you do not have any FlyFreelancer Balance or a saved payment method, you will be requested to approve the payment prior to the next Order. In case a payment is not processed or made by Buyer, for any other reason, the Orders under the Proposals Subscription will be cancelled. Buyer may also cancel future Orders under the Proposals Subscription before payment is made for such future Orders. Once payment is made, FlyFreelancer’s Order Cancelation policy under the Payments Terms will apply. Please note that Sellers can cancel future Orders under the Proposals Subscription 10 days prior to the next consecutive Order.
Certain Proposals that offer local services might require Buyers and Sellers to meet in person in order for the Seller to perform the service. In such cases, users should note that FlyFreelancer does not guarantee the behaviour, conduct, safety, suitability or ability of either Buyers or Sellers. Both Buyers and Sellers agree that the entire risk arising out of their meeting and/or their use or performance of local services remains solely with them, and FlyFreelancer has no responsibility or liability related to any local services provided by the Sellers. In the event that the service is performed on the Buyers’ premises, Buyers are encouraged to maintain proper insurance policies to cover their liability as the premise owner. FlyFreelancer’s Terms of Service and Community Standards remain applicable to Orders that are performed outside of the marketplace (including, among others, the below restrictions on Unlawful Use, Inappropriate Behavior & Language, and Targeted Abuse).
When a Buyer orders a Proposal, the Seller is notified by email as well as notifications on the site while logged into the account.
Sellers are required to meet the delivery time they specified when creating their Proposals. Failing to do so will allow the Buyer to cancel the Order when an Order is marked as late and may harm the Seller's status.
Sellers must send completed files and/or proof of work using the Deliver Completed Work button (located on the Order page) to mark the Order as Delivered.
Users are responsible for scanning all transferred files for viruses and malware. FlyFreelancer will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
Buyers may use the "Request Revisions" feature located on the Order Page while an Order is marked as Delivered if the delivered materials do not match the Seller's description on their Proposals page or they do not match the requirements sent to the Seller at the beginning of the order process.
Feedback reviews provided by Buyers while completing an Order are an essential part of FlyFreelancer's rating system. Reviews demonstrate the Buyer's overall experience with the Sellers and their service. Buyers are encouraged to communicate to the Seller any concerns experienced during their active order in regards to the service provided by the Seller.
Leaving a Buyer's feedback is a basic prerogative of a Buyer. Feedback reviews will not be removed unless there are clear violations of our Terms of Service and/or our Community Standards.
To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the FlyFreelancer platform from users within our Community. Purchases arranged, determined to artificially enhance Seller ratings, or to abuse the FlyFreelancer platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.
Feedback comments given by Buyers are publicly displayed on a Seller’s Proposals page.
Work Samples are the delivered images and videos sent to a Buyer in a delivery message. Work Samples are added to a Seller's Live Portfolio on their Proposals page if the Buyer chooses to publish the Work Sample while providing a public feedback review.
Withholding the delivery of services, files, or information required to complete the Proposals’s service with the intent to gain favourable reviews or additional services is prohibited.
Responding and posting a review: Once work is delivered, the Buyer has three days to respond. If no response is provided within the response period, the Order will be considered completed.
Users are allowed to leave reviews on Orders up to 10 days after an Order is marked as complete. No new reviews may be added to an Order after 10 days.
Sellers may not solicit the removal of feedback reviews from their Buyers through mutual cancellations.
Once the Buyer submits his/her review, the Seller will receive a notification and will also have the opportunity to leave a review about working with the Buyer. Please Note: At this stage, Sellers cannot see the Buyer's review.
Once both Seller and Buyer have completed their reviews, or the 10 days have passed, all posted reviews are made public.
Responding to a review: Once both reviews from the Buyer and Seller have been published, the Seller can reply to the Buyer’s review from the Order page, seen on the Seller’s Proposals page, beneath the Buyer’s feedback.
Feedback reviews are unavailable for orders made through the Logo Maker.
We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact FlyFreelancer's Customer Support department for assistance here. For more information about disputes, Order cancellations and refunds please refer to the Payment Terms.
FlyFreelancer Logo Maker allows certain Sellers to offer various original logo designs (each, a “Logo Design”) for Buyers to adjust and customise per their own specific needs, using special automated design tools. Through the Logo Maker, Buyers purchase full commercial use rights to the Logo Design embedded with their brand name.
FlyFreelancer Logo Maker Sellers are chosen manually by FlyFreelancer editors through an ongoing review process based on quality of designs, seniority, volume of sales, high ratings, exceptional customer care, high order completion rate and more.
By uploading a Logo Design to FlyFreelancer Logo Maker you represent and warrant that it is your original work, you exclusively own all rights to such design, and it does not infringe any third party rights. You further warrant that such design was never sold before to anyone and that you will not offer it for sale outside of FlyFreelancer Logo Maker.
We may use automated systems that analyse your uploaded Logo Design to help detect and prevent infringement or other illegal content.
We may limit the number of active Logo Designs you can offer.
When an order through the Logo Maker is completed, and subject to payment, the Seller grants the Buyer a worldwide, royalty-free, non-sublicensable, non-exclusive, irrevocable licence to use the Logo Design embedded with the Buyer’s brand name for any purpose, except for any illegal, immoral or defamatory purpose. There is no warranty, express or implied, with the grant of this licence, including with respect to fitness for a particular purpose. Neither the Seller nor FlyFreelancer will be liable for any claims, or incidental, consequential or other damages arising out of this licence, the Logo Design or the Buyers use of the Logo Design. For the avoidance of doubt, the Seller retains all ownership rights to the Logo Design, and no ownership or copyrights are granted to the Buyer.
FlyFreelancer enables people around the world to create, share, sell and purchase nearly any service they need at an unbeatable value. Services offered on FlyFreelancer reflect the diversity of an expanding Proposals economy. Members of the FlyFreelancer community communicate and engage through orders, social media, and on FlyFreelancer’s Community Forums.
FlyFreelancer maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of FlyFreelancer. This section relates to the expected conduct users should adhere to while interacting with each other on FlyFreelancer.
To report a violation of our Terms of Service and/or our Community Standards, User Misconduct, or inquiries regarding your account, please contact our Customer Support team here.
To protect our users' privacy, user identities are kept anonymous. Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of FlyFreelancer in order to circumvent or abuse the FlyFreelancer messaging system or FlyFreelancer platform is not permitted.
Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.
FlyFreelancer does not provide any guarantee of the level of service offered to Buyers. You may use the dispute resolution tools provided to you in the Order Page.
FlyFreelancer does not provide protection for users who interact outside of the FlyFreelancer platform.
All information and file exchanges must be performed exclusively on FlyFreelancer's platform.
Rude, abusive, improper language, or violent messages will not be tolerated and may result in an account warning or the suspension/removal of your account.
FlyFreelancer is open to everyone. You undertake not to discriminate against any other user based on gender, race, age, religious affiliation, sexual orientation or otherwise and you acknowledge that such discrimination may result in the suspension/removal of your account.
Users may not submit proposals or solicit parties introduced through FlyFreelancer to contract, engage with, or pay outside of FlyFreelancer.
Users with the intention to defame competing Sellers by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.
Users are to refrain from spamming or soliciting previous Buyers or Sellers to pursue removing/modifying reviews or cancelling orders that do not align on Order Cancellation or Feedback policies.
Users may report Proposals to Customer Support that may be in violation of FlyFreelancer’s Terms of Service based on the reported Proposals’s replicated similarity to pre-existing services (copycat Proposals).
Sellers warrant that any content included in their Proposals shall be original work conceived by the Sellers and shall not infringe any third party rights, including, without limitation, copyrights, trademarks or service marks. In the event that certain music or stock-footage media are incorporated within the Proposals, Sellers represent and warrant that they hold a valid licence to use such music and/or footage and to include them in the Proposals.
FlyFreelancer will respond to clear and complete notices of alleged copyright or trademark infringement. Our Intellectual Property claims procedures can be reviewed here.
If you come across any content that may violate our Terms of Service and/or our Community Standards, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms of Service. All cases are reviewed by our Trust & Safety team. To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information.
Users may receive a warning to their account for violations of our Terms of Service and/or our Community Standards or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user's email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account losing Seller statuses or becoming permanently disabled based on the severity of the violation.
Adult Services & Pornography - FlyFreelancer does not allow any exchange of adult oriented or pornographic materials and services.
Inappropriate Behavior & Language - Communication on FlyFreelancer should be friendly, constructive, and professional. FlyFreelancer condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.
Phishing and Spam - Members’ security is a top priority. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members' privacy by not contacting them with offers, questions, suggestions or anything which is not directly related to their Proposals or orders.
Privacy & Identity - You may not publish or post other people's private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the Order Page. Sellers further confirm that whatever information they receive from the Buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the Buyer. Any users who engage and communicate off of FlyFreelancer will not be protected by our Terms of Service.
Authentic FlyFreelancer Profile - You may not create a false identity on FlyFreelancer, misrepresent your identity, create a FlyFreelancer profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information; Your profile information, including your description, skills, location, etc., while may be kept anonymous, must be accurate and complete and may not be misleading, illegal, offensive or otherwise harmful. FlyFreelancer reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, etc.).
Intellectual Property Claims - FlyFreelancer will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed here.
Fraud / Unlawful Use - You may not use FlyFreelancer for any unlawful purposes or to conduct illegal activities.
Multiple Accounts - To prevent fraud and abuse, users are limited to one active FlyFreelancer account and one active FlyFreelancer Business account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the FlyFreelancer community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations of FlyFreelancer’s Terms of Service and/or our Community Standards is a cause for permanent suspension of all accounts.
Targeted Abuse - We do not tolerate users who engage in targeted abuse or harassment towards other users on FlyFreelancer. This includes creating new multiple accounts to harass members through our message or ordering system.
Selling Accounts - You may not buy or sell FlyFreelancer accounts.
The Site, including its general layout, look and feel, design, information, content and other materials available thereon, is exclusively owned by FlyFreelancer and protected by copyright, trademark, and other intellectual property laws. FlyFreelancer®, Proposals® and Proposals® are all registered trademarks owned exclusively by FlyFreelancer. Users have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site (including its mobile applications): (i) copy, transfer, adapt, modify, distribute, transmit, display, create derivative works, publish or reproduce it, in any manner; (ii) reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization; (iii) remove any copyright notice, identification or any other proprietary notices; (iv) use automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software designed to modify the Site; (v) attempt to gain unauthorized access to, interfere with, damage or disrupt the Site or the computer systems or networks connected to the Site; (vi) circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Site; (vii) use any robot, spider, crawlers or other automatic device, process, software or queries that intercepts, “mines,” scrapes or otherwise accesses the Site to monitor, extract, copy or collect information or data from or through the Site, or engage in any manual process to do the same, (viii) introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems, (ix) use the Site in any manner that could damage, disable, overburden or impair the Site, or interfere with any other users’ enjoyment of the Site or (x) access or use the Site in any way not expressly permitted by these Terms of Service. Users also agree not to permit or authorise anyone else to do any of the foregoing.
Except for the limited right to use the Site according to these Terms of Service, FlyFreelancer owns all right, title and interest in and to the Site (including any and all intellectual property rights therein) and you agree not to take any action(s) inconsistent with such ownership interests. We reserve all rights in connection with the Site and its content (other than UGC) including, without limitation, the exclusive right to create derivative works.
To the extent that you provide FlyFreelancer with any comments, suggestions or other feedback regarding the FlyFreelancer platform or the Site as a whole, as well as other FlyFreelancer products or services (collective, the “Feedback”), you will be deemed to have granted FlyFreelancer an exclusive, royalty-free, fully paid up, perpetual, irrevocable, worldwide ownership rights in the Feedback. FlyFreelancer is under no obligation to implement any Feedback it may receive from users.
Sellers should recognize that there might be a need for Buyers to disclose certain confidential information to be used by Sellers for the purpose of delivering the ordered work, and to protect such confidential information from unauthorised use and disclosure. Therefore, Sellers agree to treat any information received from Buyers as highly sensitive, top secret and classified material. Without derogating from the generality of the above, Sellers specifically agree to (i) maintain all such information in strict confidence; (ii) not disclose the information to any third parties; (iii) not use the information for any purpose except for delivering the ordered work; and (vi) not to copy or reproduce any of the information without the Buyer’s permission.
FlyFreelancer reserves the right to put any account on hold or permanently disable accounts due to breach of these Terms of Service and/or our Community Standards or due to any illegal or inappropriate use of the Site or services.
Violation of FlyFreelancer's Terms of Service and/or our Community Standards may get your account disabled permanently.
Users with disabled accounts will not be able to sell or buy on FlyFreelancer.
Users who have violated our Terms of Service and/or our Community Standards and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account.
Users have the option to enable account Security features to protect their account from any unauthorised usage.
Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.
Disputes should be handled using FlyFreelancer's dispute resolution tools ('Resolution Center' on the order page) or by contacting FlyFreelancer Customer Support.
FlyFreelancer may make changes to its Terms of Service from time to time. When these changes are made, FlyFreelancer will make a new copy of the terms of service available on this page.
You understand and agree that if you use FlyFreelancer after the date on which the Terms of Service have changed, FlyFreelancer will treat your use as acceptance of the updated Terms of Service.
User Generated Content ("UGC") refers to the content added by users as opposed to content created by the Site. All content uploaded to FlyFreelancer by our users (Buyers and Sellers) is User Generated Content. FlyFreelancer does not check user uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations and the user uploading/creating such content shall be solely responsible for it and the consequences of using, disclosing, storing, or transmitting it. By uploading to, or creating content on, the FlyFreelancer platform, you represent and warrant that you own or have obtained all rights, licences, consents, permissions, power and/or authority, necessary to use and/or upload such content and that such content or the use thereof in the Site does not and shall not (a) infringe or violate any intellectual property, proprietary or privacy, data protection or publicity rights of any third party; (b) violate any applicable local, state, federal and international laws, regulations and conventions; and/or (c) violate any of your or third party’s policies and/or terms of service. We invite everyone to report violations together with proof of ownership as appropriate. Reported violating content may be removed or disabled.
Furthermore, FlyFreelancer is not responsible for the content, quality or the level of service provided by the Sellers (even if they are Pro Sellers, Top Rated Sellers, offer Promoted Proposals or otherwise). We provide no warranty with respect to the Proposals, their delivery, any communications between Buyers and Sellers, and the Logo Designs created through the Logo Maker. We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate services.
By offering a service, the Seller undertakes that he/she has sufficient permissions, rights and/or licences to provide, sell or resell the service that is offered on FlyFreelancer. Sellers advertising online their Proposals or Logo Design created through the Logo Maker must comply with laws and terms of service of the advertising platform or relevant website used to advertise. Failing to do so may result in removal of the Proposals or Logo Design from the Logo Maker, as applicable, and may lead to the suspension of Seller's account.
For specific terms related to Intellectual Property rights and for reporting claims of copyright infringement (DMCA notices) or trademark infringement - please see our Intellectual Property Claims Policy which forms an integral part of these Terms of Service. Note that it is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.
Last update: February 23, 2022
Please read this privacy policy (the “Policy”) carefully to understand how FlyFreelancer International Ltd., #13 kantary , Tripoli, Libya (“FlyFreelancer ”, “we”) uses personal information. By accessing or using www.flyfreelancer .com, the FlyFreelancer mobile app, or any other related sites, applications, services and goods, or any other website operated by FlyFreelancer that links to this policy (each, the “Site”), you acknowledge that you have read and understood this Policy. This Policy may change from time to time; any changes we make to this Policy will be posted on this Site, we will also take any other steps, to the extent required by applicable law, including notifying you about material changes. Changes to this Policy are effective as of the stated "Last Updated" date. We recommend that you check the Policy periodically for any updates or changes.
Information We Collect – You directly provide us with most of the information we collect: when you register to the Site, use it, complete forms, or register to any of our programs. We also collect information about your communications with FlyFreelancer as well as any of your posts on our blogs or forums and your communication with other users of FlyFreelancer . In addition, we automatically collect information while you access, browse, view or otherwise use the Site and receive information from third party vendors or other available sources.
Our Legal Basis for Using Your Personal Information - Where relevant under applicable laws, all processing of your personal information will be justified by a "lawful ground" for processing as detailed below.
How Do We Use the Information Collected? – We use personal information to provide you with quality service and security, to operate the Site, understand how people use the Site, and to perform our obligations to you; to ensure marketplace integrity and security; to prevent fraud; to contact you and send you direct marketing communications; to promote and advertise the Site, our services and the FlyFreelancer marketplace; to comply with lawful requests by public authorities and to comply with applicable laws and regulations.
How Long Do We Keep Personal Information – We will keep personal information only for as long as is required to fulfil the purpose for which it was collected. However, in some cases we will retain personal information for longer periods of time.
Children - This Site is offered and available to users who are at least 18 years of age and of legal age to form a binding contract. Minors under 18 and at least 13 years of age, are only permitted to use the Site through an account owned by a parent or legal guardian with their appropriate permission. Minors under 13 are not permitted to use the Site or the FlyFreelancer services. We do not knowingly collect personal information from children under 13.
Sharing Personal Information with Third Parties – We share personal information with third parties in order to operate the Site, provide our services to you, fulfil obligations imposed on us by applicable laws and regulations, and prevent fraud, infringements and illegal activities.
Where We Store Personal Information - Some of the personal information you provide to us will be stored or processed on our behalf by third party suppliers and data processors and may be located in other jurisdictions, such as the Livia.
Cookies - We use cookies and similar technologies (such as web beacons, pixels, tags, and scripts) to improve and personalise your experience, provide our services, analyse website performance and for marketing purposes.
Do Not Track (DNT) – Our Site does not respond to Do Not Track (DNT) signals.
External Links - the Site contains links to third party sites and if you link to a third party site from the Site, any data you provide to that site and any use of that data by the third party are not under the control of FlyFreelancer and are not subject to this Policy.
Security – We implement technical and organisational measures to maintain the security of the Site and your personal information and in preventing unauthorised access, loss, misuse, alteration, destruction or damage to it through industry standard technologies and internal procedures.
Rights of EU, EEA and UK Users – Where we process personal data related to EU, EEA and UK users, further terms apply to our processing in relation to your rights as a data subject under EU data protection laws, as detailed below.
Specific Provisions for California Residents- If you are a California resident, you are entitled to specific privacy rights as detailed below.
Updating Personal Information – We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your information through your account profile settings. In the event that you believe your information is in any way incorrect or inaccurate, please let us know immediately.
Contact Us - You can exercise your rights over your personal information, by opening a Customer Relations ticket or contacting us at privacy@flyfreelancer.com. For FlyFreelancer Workspace users, please contact us at workspace-support@flyfreelancer.com. More details about the rights applicable to you are in the long version of the Policy.
The above are just the highlights. We encourage you to read more about the information we collect, how we use it, understand the meaning of cookies (no, you can’t eat it) and more in the long version of our Policy below.
The longer version
FlyFreelancer and its affiliated companies are committed to protecting the personal information of its users - buyers, sellers and other visitors browsing the Site (“users”) as well as affiliates, influencers and other collaborators interacting with FlyFreelancer . We believe that you have a right to know our practices regarding the information we collect when you visit and/or use the Site. This Policy explains our privacy practices for the Site and services provided by FlyFreelancer as well as privacy practices that apply to affiliates, influencers and other collaborators who are individuals. By accessing and/or using the Site and its related sites, applications, services, goods and/or registering for an account and/or registering to our affiliate or influencer or similar program, you acknowledge that you understand how we process your personal data in accordance with this Policy, including our collection, use, disclosure, processing and retention of personal information. You can also learn how to limit sharing of information in this Policy.
Information We Collect
Information You Provide. When you register to the Site, use it, complete forms, participate in skills tests or surveys, or use the Site as collaborator, and/or register to our affiliate or influencer or similar program, we ask you to provide certain personal information, including a valid email address, Facebook or Google account login details and username. We will also ask you to provide or otherwise collect additional information, such as, your name, profile details, physical address or billing information, telephone number or other contact details, transactional information, payment information (for example, in certain cases we process your payment method and credit card number), taxpayer information and forms, details about other social networks linked accounts, details about your listed Proposals, purchases, education, profession and expertise, information and files uploaded by you to the Site, and additional authentication information (such as copies of your government issued ID, passport, or driving licence, as permitted by applicable laws and as detailed in our Seller Help Center at “Verifying Your Identity”). We also collect information about or contained in your communications with FlyFreelancer as well as any of your posts on our blogs or forums and your communication with other users of FlyFreelancer .
Information We Collect Automatically. We collect information while you access, browse, view or otherwise use the Site. In other words, when you access the Site we collect personal information on your usage of the Site, including transactions and communications with other users through the Site, your searches, the pages you visited, as well as other actions on Site. We also collect, use and process the information relating to such usage, including geo-location information, IP address, device and connection information, browser information and web-log information, and the URLs of the web pages you’ve viewed or engaged with before or after using the Site. We also collect and process information relating to the use of cookies and similar technologies, as detailed below. We use that information to provide you our services, enhance user experience, personalise your browsing experience as well as monitor the Site for preventing fraud and inappropriate content or behaviour.
Additionally, in order to improve your online experience at FlyFreelancer , we have implemented impression reporting. While you view our ads, we gather user Global Unique Identifier, HTTP request data like, user agent, IP, host, URL, country/continent from which request made, browser info, device/operating system/operating system version.
Information We Receive from Third Parties. We receive information from third party vendors and/or other commercially available sources, such as:
Third party vendors who provide us data to supplement the information we collect about you, in accordance with applicable laws. For example, we receive fraud warnings from service providers for our fraud prevention and risk assessment efforts. We also receive information from enrichment service providers to enhance and personalise your experience as well as from advertising and marketing partners in order to manage and measure our campaigns.
If you link, connect, or login to your account with a third-party service (e.g. Google, Facebook, LinkedIn), we receive certain information, such as your registration and profile information from that service. This information varies and is controlled by that service or as authorised by you via your privacy settings at that service.
If you choose to invite contacts from your G-suite directory, we will have the ability to view details of contacts, subject to your G-suite permission. We will use this data to allow you to invite your contacts to your FlyFreelancer account. We will also use aggregated anonymised information for our internal purposes.
If you integrate into your account information from third parties or otherwise integrate your account with third party systems, tools or products, we will receive certain information about you according to your permissions at such third parties.
We also receive certain information about you, if you are invited to FlyFreelancer by another user (for example, as part of our collaboration tools and referral program), in such case we will receive limited information, such as your email address or other contact information, and we will use it for the same purpose it was provided and in accordance with the terms of this Privacy Policy.
We combine your personal information with information we collect automatically or obtain from other companies and use it for the purposes detailed in this Policy.
Our Legal Basis for Using Your Personal Information
Where relevant under applicable laws, all processing of your personal information will be justified by a "lawful ground" for processing. In the majority of cases, processing will be justified on the basis that:
you have provided your consent for us to use your personal information for a specific purpose;
our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with services which you have purchased);
the processing is necessary to comply with a relevant legal obligation or regulatory obligation that we have (e.g. fraud prevention); or
The processing is necessary to support our legitimate interests as a business (e.g. to improve our services to you), subject to your interests and fundamental rights and provided it is conducted at all times in a way that is proportionate.
How Do We Use The Information Collected?
We will use your personal information for the following purposes:
to provide you with quality service and security, to operate the Site, to perform our obligations to you and to develop and improve our service. For example, we use personal information to verify your identity. We also use this information to establish and set up your account, verify or re-issue a password, log your activity, enable your communications with other members, provide customer support and contact you from time to time. The information helps us to develop and improve our services, to understand and analyse our performance as well as your preferences and performance and to customise and personalise our service and enhance your experience (including by making Gig suggestions, ranking search results, etc.).
to ensure marketplace integrity, prevent fraud and maintain a safe and secure marketplace and services. For example, we use personal information to monitor, track and prevent fraudulent activities and other inappropriate activities, monitor content integrity, conduct security investigations and risk assessments, verify or authenticate information provided by you, enforce our Terms of Service and comply with applicable laws. We conduct certain behavioural analytics to achieve the above objectives and in limited cases, if we detect activity that we think poses a risk to the FlyFreelancer marketplace, other users, our community, or third parties, automated processes may restrict or limit your ability to use FlyFreelancer . If you would like to challenge any such decision, please contact us at privacy@flyfreelancer.com.
to contact you, as requested by you or as otherwise approved by you or permitted according to this Policy.
to promote and advertise the Site, our services and the FlyFreelancer marketplace. For example, we use the information collected from you for the purpose of sending direct marketing messages (as detailed below), to show you information that may be of interest to you, to organise and facilitate referral programs, contests or other promotional activities or events.
to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations or as otherwise required by law.
We will ask for your consent before using information for a purpose other than those set out in this Policy.
Direct marketing:
We use your personal information to send you direct marketing communications about our products, services or promotions from FlyFreelancer that may be of interest to you or our related services. This may be via email, post, SMS, telephone or targeted online advertisements.
Our processing of your personal information for marketing purposes is based on our legitimate interest, or on your consent, or as otherwise permitted according to applicable laws. You have a right to prevent direct marketing of any form at any time - this can be exercised by following the opt-out link attached to each communication or by sending an email to optout@flyfreelancer.com.
We take steps to limit direct marketing to a reasonable and proportionate level, and to send you communications which we believe may be of interest or relevance to you, based on the information we have about you.
How Long Do We Keep Personal Information?
We apply a general rule of keeping personal information only for as long as is required to fulfil the purpose for which it was collected. However, in some circumstances, we will retain your personal information for longer periods of time. We will retain personal information for the following purposes:
as long as it is necessary and relevant for our operations, e.g. so that we have an accurate record of your dealings with us in the event of any complaints or challenge; and
in relation to personal information from closed accounts to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Site terms and take other actions as permitted by law.
Children
This Site is offered and available to users who are at least 18 years of age or older and of legal age to form a binding contract. Minors under 18 and at least 13 years of age, are only permitted to use the Site through an account owned by a parent or legal guardian with their appropriate permission. Minors under 13 are not permitted to use the Site or the FlyFreelancer services. We do not knowingly collect personal information from children under 13. Parents and guardians should at all times supervise their children's activities. If we learn we have collected or received personal information from a child under 13, we will delete that personal information. If you believe we might have any information from or about a child under 13, please contact us at privacy@flyfreelancer.com.
Sharing Personal Information with Third Parties
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
We share your personal information with third parties as detailed below:
With other users and Site visitors. Once you register, your username, country, and additional information regarding your activity is made public and is visible to all users of the Site. This information includes photos you upload, your published portfolio, Gig information, ratings, and additional information you may choose to add to your profile.
We also offer you the opportunity to participate and post content publicly in forums, blogs and on other similar features. Please be aware that certain information, such as your user name and profile, together with the content uploaded by you, will be publicly displayed when you use such features. Your information will also be shared with other users when you message or otherwise communicate with such users.
When you publish your information and/or share your data with other FlyFreelancer users, you do so at your own risk. If you choose to share personal information with other users, including Sellers providing you a service via FlyFreelancer , such personal information is shared with other users as separate controllers. While FlyFreelancer our Terms of Service require Sellers to keep the information shared with them confidential, FlyFreelancer cannot ensure that all users will do so and it is your responsibility to ensure that other users will comply with your standards.
With Service Providers. We share personal information for business purposes with service providers that provide us with services for the purpose of operating the Site, opening and operating your account as well as providing ancillary services and solutions. These include, among others, hosting services, billing and payment processors and vendors, CRM systems, forum hosting, community management services, data and cybersecurity services, web analytics and performance tools, translation tools, IT SaaS services, session recording, communication systems, mailing systems, data optimization and marketing services, data enrichment services, legal and financial advisors or technical consultants. Consistent with applicable legal requirements, we take appropriate technical and organisational measures to require third parties to adequately safeguard your personal information and only process it in accordance with our instructions;
For legal reasons. We share personal information with law enforcement agencies, public authorities or other parties in order to respond to a subpoena or court order, judicial process or to regulatory authorities, if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we believe it necessary or appropriate to disclose personal information to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Policy; to respond to claims against us; and to protect the rights, property, or personal safety of FlyFreelancer , our customers, or the public;
For payments and fraud detection. We share personal information with payment processors, fraud detection agencies and similar third parties for the purpose of facilitating payments done via the Site and securing the Site and protecting it against fraud, unauthorised transactions (such as money laundering), claims or other liabilities;
With social media partners. Our Site includes certain social media features, including single sign on features. We also share limited personal information with such social media platforms and marketing partners, such as Facebook and Google, to promote our services or the FlyFreelancer marketplace. Such features and third party services collect certain information about you and may set a cookie to enable their functionality. Such third parties’ features are governed by their policies.
With users with whom you interact. We share personal information to help facilitate interactions between users. For example, if you are a Buyer we may share certain limited information about you (such as the fact it is your first purchase on FlyFreelancer) with the Seller to ensure the services you receive from the Seller will fit your needs; such sharing of information is limited in scope, and is only intended to improve the services provided by the Seller and your user experience;
With our corporate affiliates. We share personal information with FlyFreelancer’s corporate affiliates that are related by common control for the purpose of operating the Site, providing our services to you and for other purposes listed herein; and
In the context of a corporate transaction. Personal information will also be disclosed if we go through a business transition such as a merger, sale, transfer of all or a portion of FlyFreelancer's assets, acquisition, bankruptcy or similar event. In the event that we sell any business or assets, we will disclose your data to the prospective buyer. If we or substantially all of our assets are acquired by a third party, information held by us about our users will be one of the transferred assets.
This Site is also protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply with respect to data collected by reCAPTCHA. The use of Google reCAPTCHA is required in order to prevent fraud and misuse of the Site by use of automated machines. To learn more, please see Google's privacy policy.
Where We Store Your Personal Information
Some of the personal information you provide to us will be stored or processed on our behalf by third party suppliers and data processors and may be located in other jurisdictions, such as the United States and Israel, whose laws may differ from the jurisdiction in which you live. Whether to third parties or internally, there are also transfers of personal information from the European Economic Area (“EEA”) to countries outside of the EEA not deemed to provide an adequate level of data protection from a European data protection perspective, such as the United States. With regard to data transfers to such recipients outside of the EEA we provide appropriate safeguards, in particular, by way of entering into European Union (EU) standard contractual clauses as amended from time to time, and/or equivalent data transfer safeguards. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Policy.
Cookies
We use cookies and similar technologies (such as web beacons, pixels, tags, and scripts) to improve and personalise your experience, provide our services, analyse website performance and for marketing purposes. To learn more about how we and our third party service providers use cookies and your control over these Cookies, please see our Cookie Policy.
Do Not Track
Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. We do not honour browser requests not to be tracked online (known as “Do Not Track”), but our Cookie Policy describes how you can opt out of receiving cookies.
External Links
Please note that the Site contains links to third party sites and if you navigate to a third party site from the Site, any data you provide to that site and any use of that data by the third party are not under the control of FlyFreelancer and are not subject to this Policy. You should consult the privacy policies of each site you visit. This Policy applies solely to personal information collected by our Site. If you upload content, including personal information, to a social network and then tag the Site, your submission will be subject to that social network's terms of use and privacy policy, even where you post on an official FlyFreelancer page on the social network. We do not have control over these terms of use and privacy policies and have not reviewed their adequacy. You should therefore review these before submitting any personal information.
Security
We implement technical and organisational measures to maintain the security of the Site, our services and personal information and in preventing unauthorised access, loss, misuse, alteration, destruction or damage to it through industry standard technologies and internal procedures. Among other things, we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification (with respect to payment by credit cards), as required. In addition, we contractually ensure that any third party processing your personal information equally provides for confidentiality and integrity of your data in a secure way. However, the transmission of data via the internet is not completely secure, and although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to the Site. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorised access.
Users who have registered to the Site agree to keep their password in strict confidence and not disclose such password to any third party.
Further information about our data security practices can be provided on request.
Specific Provisions for California Residents
This section of the Policy applies to you, if you are a California resident.
During the last twelve (12) months we have collected the following categories of personal information from users:
Information that you chose to upload or otherwise provided by you to FlyFreelancer, which may include: (i) Identifiers and personal information, such as name, postal addresses, online identifiers, email addresses, passport number or driving licence number, social security number; (ii) characteristics of protected classifications, such as gender; facial image; audio, electronic or similar information; (iii) professional or employment-related information; (iv)education information; (v) commercial information; (vi) Audio or other sensory information, for example if you provide audio-based services on FlyFreelancer.
Information we collect when you use FlyFreelancer, including (i) Identifiers and personal information, such as online identifiers, internet protocol (IP) addresses, access device and connection information such as browser type, version, and time zone setting and browser plug-in types and versions; (ii) commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies; (iii) Internet or other electronic network activity information, including, but not limited to log-in and log-out time, the duration of sessions, the content uploaded and downloaded, viewed web-pages or specific content on web-pages, activity measures; (iv) Location information.
Information that we collect or receive from third parties, such as service providers, advertisers, and third-party accounts you link with FlyFreelancer, including: (i) Identifiers and personal information, such as name, online identifiers, email addresses, internet protocol (IP) addresses, access device and connection information such as browser type, version, and time zone setting and browser plug-in types and versions; (ii) Professional or employment-related information; (iii) Internet or other electronic network activity information, including, but not limited to log-in and log-out time, the duration of sessions, the content uploaded and downloaded, viewed web-pages or specific content on web-pages, activity measures; (iv)Commercial information; and (v) Location information.
Inferences drawn from any of the information identified above to create a profile about you.
We use the personal information that we collect or receive for the business purposes as described above under the Section titled “How Do We Use the Information Collected?”.
We may disclose the above listed categories of personal information to third parties for business purposes as described above under the Section titled “Sharing Personal Information with Third Parties” in the Privacy Policy. In the preceding twelve (12) months, we have disclosed all the categories of personal information detailed above for business purposes.
As previously mentioned in this Policy, we do not “sell” (as such term is defined in the CCPA) personal information.
You are entitled to the following specific rights under the CCPA, subject to certain exceptions, in relation to personal information related to you:
You have a right to request access to the personal information we have collected about you over the past 12 months, including: (i) the categories of personal information we collect about you; (ii) the categories of sources from which the personal information is collected; (iii) the business or commercial purpose for collecting your personal information; (iv) the categories of third parties with whom we have shared your personal information; (v) the specific pieces of personal information that we have collected about you.
You have a right to request that we delete personal information related to you that we collected from you under certain circumstances and exceptions.
You also have a right not to be discriminated against for exercising your rights under the CCPA.
You also have a right to submit your request via an authorised agent. If you use an authorised agent to submit a request to access or delete your personal information on your behalf, the authorised agent must: (1) be a person or business entity registered with the California Secretary of State to conduct business in California; (2) provide proof of such registration; and (3) provide documentation or other proof indicating that they are authorised to act on your behalf. We may also require you to verify your identity directly with us, and directly confirm with us that you provided the authorised agent permission to submit the request.
To make such requests, we kindly ask that you open a Customer Relations ticket here: http://support.flyfreelancer.com/hc/en-us/requests/new. If you do not have an active FlyFreelancer account, please contact us at privacy@flyfreelancer.com.
For FlyFreelancer Workspace users, please contact us at workspace-support@flyfreelancer.com.
We will verify your request using the information associated with your account, including email address. Government identification may also be required.
A request for access can be made by you only twice within a 12-months period. Any disclosures that we provide will only cover the 12-months period preceding receipt of your request. We do not charge a fee to process or respond to your verifiable User request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will inform you of the reasons for such a decision and provide you with a cost estimate before processing further your request.
Updating Personal Information
We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your information through your account profile settings. In the event that you believe your information is in any way incorrect or inaccurate, please let us know immediately. We will make sure we investigate the matter and correct any inaccuracies as quickly as possible where necessary or give you ways to update it quickly or to delete it - unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we will ask you to verify your identity before we can act on your request. If for any reason you have a problem with deleting your personal information, please contact FlyFreelancer's Customer Support and we will make reasonable efforts to delete any such information pursuant to any applicable privacy laws.
You can review and change your personal information by logging into the Site and visiting your account profile page.
If you delete your User Generated Content (“UGC”), as defined in the FlyFreelancer Terms of Service, from the Site, copies of your UGC may remain viewable in cached and archived pages, or might have been copied or stored by other Site users. Proper access and use of information provided on the Site, including UGC, is governed by our Terms of Service.
Contact Us
To exercise any of your rights in connection with your personal information, we kindly ask that you open a Customer Relations ticket. Please include all the relevant details, so your ticket can be handled correctly. We will process any requests in line with any local laws and our policies and procedures. You may also contact us at privacy@flyfreelancer.com.
If you have any questions (or comments) concerning this Policy, please email our team at privacy@flyfreelancer.com, and we will make an effort to reply within a reasonable timeframe
To exercise any of your rights in connection with your personal information, we kindly ask that you open a Customer Relations ticket. Please include all the relevant details, so your ticket can be handled correctly. We will process any requests in line with any local laws and our policies and procedures. You may also contact us at privacy@flyfreelancer.com.
If you have any questions (or comments) concerning this Policy, please email our team at privacy@flyfreelancer.com, and we will make an effort to reply within a reasonable timeframe
We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your information through your account profile settings. In the event that you believe your information is in any way incorrect or inaccurate, please let us know immediately. We will make sure we investigate the matter and correct any inaccuracies as quickly as possible where necessary or give you ways to update it quickly or to delete it - unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we will ask you to verify your identity before we can act on your request. If for any reason you have a problem with deleting your personal information, please contact FlyFreelancer's Customer Support and we will make reasonable efforts to delete any such information pursuant to any applicable privacy laws.
You can review and change your personal information by logging into the Site and visiting your account profile page.
If you delete your User Generated Content (“UGC”), as defined in the FlyFreelancer Terms of Service, from the Site, copies of your UGC may remain viewable in cached and archived pages, or might have been copied or stored by other Site users. Proper access and use of information provided on the Site, including UGC, is governed by our Terms of Service.
We are here to make your refund process easy and seamless.
Let’s review what happens after your cancellation request has been approved, how the refund process works, and our updated and convenient Request a refund button.
After your cancellation request has been approved, here are a few additional options to help you out:
Once your order is successfully canceled, the funds will be credited directly to your FlyFreelancer Balance. You’ll see the credited funds next to your Profile Picture.
If you purchased and canceled an order with your FlyFreelancer Pro account, your funds will be credited to the account’s balance.
Note: FlyFreelancer doesn't automatically process refunds to your payment provider (e.g. credit card, PayPal,2checkout etc.) after an order has been canceled.
After your cancellation request has been approved, you’ll be able to receive your refund by clicking the Request a refund button in the Billing section or under the Billing and payments page.
Note: You will see the funds back in your balance up to 10 days after your request has been processed.
You can find the Request a refund button in a few ways:
The amount of time to receive your refund from your FlyFreelancer Balance will depend on which method you choose to receive the funds.
PayPal
Refunds are usually completed within 24 hours of the request being processed by Customer Support.
2checkout
After your request is processed by Customer Support, 2checkout refunds are completed within 3-7 days—based on the card issuer’s processing time.
Please note: In extreme cases, it can take up to 2 weeks. Learn more about direct refunds here.
We are only able to refund to the original payment source that was used to process the payment. FlyFreelancer is not able to change the card or PayPal account to where the funds will be credited.
If you paid for your order using a currency other than US dollars, your refund will be processed in the same currency and amount used in the payment.
For any further questions or concerns relating to your refund, please contact Customer Support.
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